FAQ

Answers to Common Questions and Concerns

Who can use this elearning platform?

This platform is designed for all civil servants working for the Government of Malawi. All public sector employees are encouraged to register and benefit from the courses offered.

Is there a cost to use this platform?

No, this elearning platform is completely free for all Malawian civil servants. It is a professional development initiative supported by GIZ and the Government of Malawi.

How do I register for an account?

To register, click on the "Register" or "Sign Up" button on the homepage. You will need to provide your official government email address and a few other details to create your account.

What kind of courses are available?

We offer a range of courses tailored to the needs of the Malawian public sector, including topics like public finance management, project management, ethics in public service, and digital skills for government work.

What are the technical requirements to access the platform?

You will need a stable internet connection and a device such as a computer, tablet, or smartphone. The platform is compatible with all modern web browsers (e.g., Chrome, Firefox, Safari).

I forgot my password. How can I reset it?

On the login page, click the "Forgot Password" link. Enter your registered email address, and a link to reset your password will be sent to you.

I am having trouble logging in. What should I do?

First, ensure you are using the correct email and password. If the problem persists, please contact our support team at [insert email address or phone number] for assistance.

How long does it take to complete a course?

Our courses are self-paced, so the completion time varies. You can take as long as you need to finish the course material and assessments.

Are the certificates recognized by the Government of Malawi?

Yes, all certificates issued upon successful course completion are officially recognized and endorsed by GIZ in support of the Government of Malawi. They are a valuable addition to your professional record.

How do I receive my certificate after completing a course?

Once you have completed all modules and passed the final assessment with the required score, your certificate will be automatically generated and made available for you to download from your user profile.

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